Knowledge Management (KM) Whitepaper

Implementing a successful knowledge management (KM) program within any organization requires a well-thought-out knowledge management strategy. Crafting a logical knowledge management strategy within the strategic planning process will guide decision-making in both public and private organizations. The American Productivity and Quality Center (APQC) defines knowledge management (KM) as “systematic effort to enable information and knowledge to grow, flow, and create value. The discipline is about creating and managing the processes to get the right knowledge to the right people at the right time to help people share and act on information in order to improve organizational performance” (O’Dell and Hubert, 2011, p.2). The km whitepaper, which was written to assist the FTA’s knowledge management initiatives, elucidates the reality that knowledge management strategy and strategic planning must coexist to enhance organizational performance and productivity.


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O’Dell, C., & Hubert, C. (2011). The New Age in Knowledge: How Knowledge Management is Changing the Way We Do Business. Hoboken, NJ: John Wiley & Sons, Inc.